Configure Gorgias to deliver responsive support with clear escalation paths. I assist with automation rules, knowledge base alignment, and integration into ecommerce or CRM platforms.

Platform overview

Gorgias centralises customer service across channels. Success relies on thoughtful routing, automation, and knowledge base alignment.

My role

• Map customer journeys and escalation paths into workflows and rules.
• Configure macros, SLAs, and tagging to support reporting and accountability.
• Integrate Gorgias with ecommerce, CRM, and logistics platforms for full context.

Typical engagements

• Implementing or refining Gorgias for growing support teams.
• Creating automation playbooks that balance speed with personalisation.
• Training agents and managers on reporting, quality checks, and continuous improvement.

Value to clients

• Faster, more consistent responses with clear ownership and SLAs.
• Insightful reporting on themes, response quality, and customer sentiment.
• Reduced manual effort through well-governed automations and knowledge content.

Get in touch

If you want confident support operations in Gorgias, book a 20 minute consultation. We’ll configure workflows and reporting tailored to your customers.