AI Routing Tool for Logistics

Overview

Developed an AI-powered freight estimation tool that analyses historical delivery data to provide operational guidance for complex shipment pricing across Australia.

The system evaluates previous deliveries and generates expected freight cost ranges for new orders, allowing order management teams to respond to customers faster while maintaining accuracy in pricing.

Business problem

• The organisation ships large furniture orders nationwide, including bulky, heavy, and multi-item deliveries.
• Freight pricing for regional and remote destinations often required manual requests to multiple transport providers.
• This process slowed down customer quoting and increased administrative effort for the order management team.

Solution implemented

• Built a proprietary AI lookback model that analyses historical shipment data across the organisation’s delivery network.
• Evaluated factors such as delivery destination, shipment composition, freight classifications, and transport constraints.
• Generated estimated freight cost guidance based on similar historical shipments.
• Presented results in a simple operational interface so teams could rapidly prepare customer quotes before confirming final pricing with carriers.

Outcome

• Accelerated freight quote preparation for complex furniture shipments.
• Reduced the need for manual freight estimate requests during the early quoting stage.
• Improved consistency in freight pricing guidance across the order management team.
• Enabled faster customer engagement while retaining final pricing confirmation with logistics partners.