Answer website questions with source links
Real-time website assistant for product queries with accurate, linked responses.
Overview
Delivered an AI conversational interface that answers product-related website questions in real time, with responses linked to authoritative on-site content.
Business problem
- Visitors struggled to find clear answers quickly across broad product content.
- Response inconsistency reduced confidence in digital self-service.
- Teams needed better engagement without increasing live support demand.
Solution implemented
- Built a conversational retrieval workflow over approved website content.
- Added response grounding so answers included links to source pages.
- Applied guardrails for unsupported queries and escalation paths.
- Monitored conversation quality and refined content coverage iteratively.
Outcome
- Improved customer interaction through faster, clearer product answers.
- Increased confidence via linked, verifiable responses.
- Reduced repetitive query load on internal support teams.
A practical next step
Let’s discuss the work you want to improve.
Talk through your priorities, the systems you use and where support would help. Patrick O’Sullivan is your initial contact.
Book a discovery callWe’ll agree the scope, delivery approach and people involved before work begins.