AI Code + Website Fixes

Overview

Applied AI-assisted diagnostics and fixes to stop outages, harden performance, and remove risky code paths. Work was delivered alongside internal developers and vendors so improvements were adopted quickly and safely.

Business problem

• Customer-facing sites were experiencing outages, slowdowns, and unpredictable behaviour during peak periods.
• Root causes were undocumented, making triage difficult and extending resolution time.
• Leadership needed transparent recovery without introducing new risk to security or customer experience.

Approach

• Used AI-assisted tooling and targeted reviews to surface code defects, configuration drift, and infrastructure bottlenecks.
• Prioritised remediation by customer impact, security posture, and business risk, keeping stakeholders informed at each step.
• Paired with developers and vendors to apply fixes, add guardrails, and validate behaviour in production-like environments.
• Implemented monitoring, logging, and runbooks so future incidents could be diagnosed and resolved quickly.

Outcome

• Restored site stability with improved response times and fewer regressions during high-traffic events.
• Clear runbooks, alerts, and dashboards in place so teams could manage incidents confidently.
• Stakeholders gained confidence through transparent metrics, change notes, and validated fixes.